Your privacy matters to us. This page explains exactly what personal information bet393 collects from Pakistan users, how it is used, who it may be shared with, and what rights you have over your own data.
The key points about how bet393 handles the personal information of Pakistan users — explained plainly before the full detail below.
bet393 collects personal information required to run your account — your name, contact details, date of birth, and payment information. We do not collect unnecessary data and do not ask for information that has no clear purpose for your account.
All deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards are logged in your account transaction history. Payment data is processed securely and is never stored in an unprotected format on our systems.
bet393 does not sell your personal information to third parties for advertising, marketing lists or any commercial purpose. Data is shared only with service providers who help us operate the platform — and only to the extent necessary.
All data transmitted between your browser and bet393 is encrypted using industry-standard TLS. Stored account data is protected with access controls, and only authorised team members can access your personal information for defined purposes.
You have the right to request a copy of the personal data bet393 holds about you, and to ask for corrections where information is inaccurate. Requests can be submitted via the support team at any time.
If you have opted in to receive promotional communications from bet393 — about new offers, PSL promotions or platform updates — you can opt out at any time by contacting support or updating your account preferences. Opting out does not affect your account.
This Privacy Policy explains how bet393 collects, processes and protects personal data. By registering an account, you confirm you have read and understood this policy. If anything is unclear, contact our support team at [email protected] before registering.
This Privacy Policy applies to all individuals who access or use the bet393 platform, including users who register an account, deposit PKR, place sports bets, play live casino or bingo, or simply browse the site without registering. It covers personal data collected through the website, the mobile browser experience, and any communications with the bet393 support team.
bet393 provides online entertainment services including sports betting on cricket — PSL, T20, international matches and more — football, esports, live casino games, bingo and slots to users in Pakistan. The platform operates entirely in PKR and is designed specifically for Pakistan players.
By using bet393, you agree that your personal data may be processed as described in this policy. If you do not agree, you should not register or continue using the platform.
bet393 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party service providers involved in operating the platform.
bet393 may receive information about you from identity verification providers used to confirm your age and identity, fraud prevention services used to protect account security, and payment processors used to facilitate PKR transactions. In each case, data received from third parties is used only for the specific purpose that required it.
bet393 does not store full card numbers or complete mobile wallet credentials on its own servers. Payment data is processed through secure payment gateways. What bet393 retains is a transaction reference, the payment method type, and the PKR amount — sufficient to manage your account history and process withdrawals.
The personal data bet393 collects is used for specific, defined purposes related to running the platform and maintaining your account. We do not use your data for purposes beyond those described here without obtaining your consent first.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, date of birth, contact details, password |
| Age and identity verification | Date of birth, identity documents, name |
| Processing deposits and withdrawals in PKR | Payment method details, transaction amounts, account references |
| Settling sports bets and casino outcomes | Betting history, account balance, stake and odds data |
| Fraud prevention and account security | IP address, login timestamps, device data, transaction patterns |
| Responsible gaming monitoring | Session data, betting frequency, deposit and loss patterns |
| Customer support | Account details, communication history, transaction records |
| Promotional communications (if opted in) | Contact details, platform activity, preferred game types |
| Platform improvement and analytics | Aggregated, anonymised usage data |
We process your data because it is necessary to perform the contract between you and bet393 (i.e., to operate your account and deliver the services you have requested), because it is necessary for our legitimate interests in running a secure platform, and — for marketing communications — because you have given your consent.
All financial transactions on bet393 are conducted in PKR. The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other supported mobile wallets. Each of these payment methods involves a payment service provider who processes the transaction on bet393's behalf.
When you make a deposit or request a withdrawal, your payment details are transmitted securely to the relevant payment processor. bet393 retains a record of each transaction — including the method used, the PKR amount, the date and time, and the transaction reference number — as part of your account history. This record is necessary to manage your account balance, process withdrawal requests, and investigate any payment queries.
Withdrawals are processed back to the same payment method used for your deposit where possible, and always to an account registered in your own name. This is a requirement under our anti-money laundering controls, not just an administrative preference.
bet393 applies anti-money laundering (AML) controls to financial activity on the platform. This means that unusual transaction patterns may trigger additional verification requirements, and in some cases transaction records may need to be retained or reviewed. Where required, the platform cooperates with relevant inquiries related to financial crime investigation. AML monitoring is a legitimate interest purpose — it protects all users of the platform.
bet393 uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. Some cookies are essential — without them, the platform cannot function. Others help us understand usage patterns so we can improve the experience.
Most browsers allow you to control cookie settings, including blocking or deleting cookies. Blocking essential cookies will prevent the platform from working normally. For instructions on managing cookies in your specific browser, check that browser's help section.
bet393 does not sell your personal data. We share data only in the following defined circumstances:
bet393 works with third-party service providers who help operate the platform. These include payment processors handling PKR transactions (JazzCash, Easypaisa, Raast and others), identity verification providers used to confirm user age and identity, customer support software providers, and analytics services used with anonymised data. Each service provider is given only the data they need to perform their specific function and is not permitted to use that data for their own purposes.
Where there is reasonable suspicion of fraudulent activity — including account takeover, payment fraud, bonus abuse or identity fraud — bet393 may share relevant account and transaction data with fraud prevention services and, where applicable, with other platforms operating anti-fraud networks. This sharing is carried out under a legitimate interest basis and is limited to what is necessary for the specific investigation.
bet393 may disclose personal data where required to do so by applicable law, court order, or in response to a lawful request from an appropriate authority. In such cases, data will be disclosed only to the extent required by the specific legal obligation.
In the event that bet393 undergoes a business restructure, merger, or change of ownership, personal data held at the time may form part of the transferred assets. Users would be notified of any such change that affects how their data is processed.
bet393 retains personal data for as long as your account is active and for a defined period after account closure. The retention period depends on the type of data and the purpose for which it was collected.
After the applicable retention period, personal data is securely deleted or anonymised. Anonymised data — where it is no longer possible to identify the individual — may be retained for longer periods for analytical purposes.
bet393 takes the security of your personal data seriously and applies appropriate technical and organisational measures to protect it. These measures include:
While bet393 takes reasonable steps to protect your data, no platform can guarantee absolute security. You also have a role to play — keep your account password secure, do not share it with anyone, and contact support immediately if you suspect unauthorised access to your account. bet393 will never ask for your password by email, chat or phone.
If you believe your bet393 account has been accessed without your authorisation, change your password immediately and contact the support team at [email protected]. We will investigate and, if a data breach affecting your personal information has occurred, we will notify you as required.
As a bet393 user, you have rights over your personal data. These rights can be exercised at any time by contacting the support team. bet393 will respond to rights requests within a reasonable period — typically within 30 days.
To exercise any of these rights, send a request to the bet393 support team with your account details and a clear description of your request. We may need to verify your identity before processing the request to ensure we are responding to the account holder.
bet393 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a user is under 18, the account will be closed immediately, any deposits will be returned where possible, and personal data collected in connection with that account will be deleted in line with our retention policy.
If you believe a person under 18 has registered an account on bet393, please contact the support team immediately at [email protected] so the matter can be addressed without delay.
bet393 may send promotional communications to users who have opted in — including notifications about new promotions, PSL season offers, casino bonuses, platform updates and other relevant content. Marketing communications are sent via email or to your registered mobile number.
Opting in to marketing communications is not a requirement of registration and does not affect your ability to use the platform. If you have opted in and later decide you no longer want to receive marketing messages, you can opt out at any time by:
Opting out of marketing communications does not affect transactional communications — you will still receive messages related to your account, deposits, withdrawals, verification requests and support responses, as these are necessary for the operation of your account.
bet393 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services introduced, or changes in applicable standards. When an update is made, the revised policy will be posted on this page with an updated effective date at the top.
For significant changes that materially affect how your personal data is processed, bet393 will make reasonable efforts to notify registered users — for example by a notification within the platform or a message to your registered contact details. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and contact support to close your account.
If you have any questions about this Privacy Policy, how bet393 handles your personal data, or if you wish to exercise any of your data rights, please contact the support team:
Email: [email protected]
Please include your registered account details and a clear description of your query or request. We aim to respond within 30 days. For account-specific queries, identity verification may be required before we can share or action account data.
Common questions about how bet393 collects and protects your personal data.
Your data is handled with care. Create your account today, deposit in PKR via JazzCash or Easypaisa, and start betting on cricket, PSL, live casino and more — all on a platform built for Pakistan.